Question 1

How does compatibility scoring work?

Accepted Answer

Every pair is scored across career, education, lifestyle, family values, future plans and your values assessment. Future Map carries the heaviest weight at 16%, values at 12%. Open any profile to see the full breakdown rather than just the number.

Question 2

What are non-negotiables?

Accepted Answer

Hard filters, evaluated in both directions — yours against them and theirs against you. Pick at most five; beyond that almost nobody qualifies and your matches dry up.

Question 3

Why do I see the same people again?

Accepted Answer

Browse re-surfaces profiles you have not acted on. Pass or express interest and they leave your queue. If your queue feels small, widen your age or distance range in filters.

Question 4

What is Handpicked Five?

Accepted Answer

Five profiles chosen for you once a week, weighted towards people who are active and whose non-negotiables you already satisfy. They expire when the next drop lands.

Question 5

How many interests can I send?

Accepted Answer

Five a day on the free plan, twenty-five on Premium, plus one superlike a day (three on Premium). The scarcity is deliberate — it keeps an interest meaningful.

Question 6

How many photos should I add?

Accepted Answer

At least two, ideally four. Profiles with two or more photos get roughly three times the interest. One clear face photo and one full-length is the minimum that reads as genuine.

Question 7

Why is my profile completion stuck?

Accepted Answer

Completion counts the sections, not the words. The usual gaps are family details, future plans and the values assessment — each is worth several points on its own.

Question 8

Can I hide my employer or college?

Accepted Answer

Yes. Under Safety & privacy you can hide from colleagues and from college-mates specifically, so the people most likely to recognise you never see your profile.

Question 9

Who can see my photos?

Accepted Answer

You choose: everyone, matches only, or blurred until you match. The setting applies everywhere your card appears, including the family portal.

Question 10

What does incognito do?

Accepted Answer

You browse without appearing in anyone's viewers list. People you actively express interest in still see you — hiding that would be dishonest, not private.

Question 11

How do date check-in and SOS work?

Accepted Answer

Before a meeting, set a check-in time and a trusted contact. If you do not check in, they get your plan details. SOS sends them your live location immediately.

Question 12

Can I export or delete my data?

Accepted Answer

Yes, both, from Safety & privacy — export gives you a full JSON of everything we hold; deletion is permanent and processed within 72 hours under the DPDP Act.

Question 13

Someone is behaving badly. What happens if I report them?

Accepted Answer

The report lands in a queue reviewed within four hours. You are never named to the person reported, and blocking them is instant and separate from the report.

Question 14

What does the badge actually check?

Accepted Answer

Government ID against a liveness selfie, plus optionally your work email and professional credential. Verified members get roughly three times the interest.

Question 15

How long does it take?

Accepted Answer

Standard review is up to 48 hours. Diamond and above skip to the front of the queue; Elite is reviewed within 24 hours.

Question 16

What is the family circle?

Accepted Answer

A revocable, no-login link that shows your family only your shortlist — first names, age, profession and compatibility. Photos and contact details are always stripped out.

Question 17

Can my parents message people for me?

Accepted Answer

No, by design. They can shortlist, comment and ask the assistant questions. Only you can send an interest or a message.

Question 18

What is the family packet?

Accepted Answer

A printable PDF biodata — your details, photos you approve, and your kundli if you have added birth details — formatted the way families actually exchange them.

Question 19

Is kundli data required?

Accepted Answer

No. Add birth details only if you want Guna Milan matching. Every other feature works without it, and you can hide your astro section entirely.

Question 20

How is the Guna Milan score calculated?

Accepted Answer

The standard 36-point Ashtakoota system across all eight kootas, computed from moon sign and nakshatra. You get the per-koota breakdown, not just the total, plus a plain-language reading.

Question 21

Can I cancel anytime?

Accepted Answer

Yes — cancel from Settings and you keep access until the current term ends. No follow-up charge.

Question 22

Do unused days carry over when I renew?

Accepted Answer

Yes. A renewal stacks on top of whatever time is left, so early renewal never costs you days.

Question 23

Is there a refund?

Accepted Answer

Write to us and a person will look at it. We consider refund requests case by case — tell us what happened and when you paid.

Question 24

Do I need an account to make a card?

Accepted Answer

No. You can pick a design, fill it in, share it and pay for it without ever creating an account. The card is kept against a private edit link that stays in your browser and is emailed to you if you give us an address.

Question 25

What does a card cost?

Accepted Answer

Making one, filling it in and sharing it are free. One payment, for that one card, removes the small TrueSaath line from the foot of it and sends your guests the premium design you chose rather than our free one. There is no subscription and nothing recurring.

Question 26

What is the difference between a free and a premium design?

Accepted Answer

A free design is yours outright: guests see exactly the design you picked. A premium design is shown to guests as our free Marigold design until that card is paid for. You can preview any design either way while you are building.

Question 27

I made a card on my phone. Can I edit it on my laptop?

Accepted Answer

The card itself opens anywhere, and if you have paid for it, it stays paid on every device. To edit it elsewhere you need the private edit link, which was emailed to you when you made it. If you have lost that email, put your address into My cards and we will send every edit link belonging to it again.

Question 28

What happens if I clear my browser?

Accepted Answer

Nothing happens to the card. What you lose is the list on My cards, which is built from this browser. Ask for your links by email from that page and the list comes back. Creating an account and saving your cards to it stops this happening at all, and is optional.

Question 29

How do guests reply?

Accepted Answer

Turn on replies and guests answer on the card itself, with no account and no app. You can set a reply-by date and a limit on how many people one reply may bring. The replies collect in your dashboard as they arrive.

Question 30

Can I send it on WhatsApp?

Accepted Answer

Yes, and it is the way most cards go out. Share the link and WhatsApp shows a preview, or save the card as an image and send that. Both work from the card page itself.

Question 31

Can I print it?

Accepted Answer

Yes. Every card exports as a print-ready PDF as well as an image. Animated designs simply stand still in print, which is what you want on paper.

Question 32

Can I change the design after I have sent it?

Accepted Answer

Yes. The card lives at one link, so anything you change is what the next guest to open it sees — including the design itself. You do not need to send a new link.

Question 33

Can I put several events on one card?

Accepted Answer

Yes, as many as the day needs. Each event carries its own name, date, time, venue and map link, so a wedding with a mehendi, a haldi and a reception is one card rather than four.

Question 34

Which occasions are covered?

Accepted Answer

Sixty-eight, grouped into weddings, baby and naming, birthdays, faith and rites, parties, life milestones, remembrance, and work. Each has its own wording, its own suggested designs and its own page.

Question 35

Can I change the colours and the type?

Accepted Answer

Yes. Every design can have its paper, ink and accent colour changed independently, along with the type pairing, the border, the artwork and the layout. A design is a starting point, not a fixed picture.

Question 36

What does "animated" mean on a design?

Accepted Answer

The card moves on the screen your guest opens it on — petals falling, balloons rising, a photograph slowly closing in. It is real animation on the real card rather than a video, so it stays sharp at any size, and the image you save is the same card standing still.

Question 37

Is my guest list private?

Accepted Answer

Yes. Replies are visible only to you, through your edit link. We do not sell data, and we never send anything to your guests that you did not send them.

Question 38

Can I add a photograph?

Accepted Answer

Yes, on almost every design, in a circle, an arch, a square or full width. Some designs are built around the photograph rather than leaving a hole for it, and on a few of those the picture itself is what moves.

Question 39

Can I get a refund?

Accepted Answer

Card payments follow the same refunds and cancellation policy as the rest of the site. Write to us with the card link and we will sort it out.

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